If you could raise a support ticket (email firstname.lastname@example.org) then we look at your specific issue. I would recommending searching on just the street name or postcode. If you can raise a ticket and let me know the where you are and where you are searching for then we can review why google/bing is not finding that for you.
If the app allows you to send (ie you've selected a category and everything is complete) and then doesn't actually manage it, it will put it in your saved reports so it doesn't lose it. If this is a one off it could be that you didn't have a good data connection and so couldn't send. If this is constantly happening if you could raise a support ticket we can work through the issue on your specific device.